At MyFlowSoft, we are committed to delivering quality software solutions that meet the needs of our users. Please read our return and refund policy carefully before making any purchase.
1. Digital Products & Services
All our products and services are digital in nature. Once delivered, they are non-returnable and non-refundable unless otherwise stated.
However, if you experience a technical issue that prevents proper use of the software or service, please contact our support team within 7 days of purchase. We will investigate and attempt to resolve the issue promptly.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- You purchased the product/service by mistake and have not used it.
- You are unable to access or use the product due to a verified technical issue that we are unable to resolve.
- You were charged incorrectly or for duplicate purchases.
All refund requests are subject to review and approval by the MyFlowSoft team.
3. Subscription Cancellation
You can cancel your subscription at any time from your MyFlowSoft account dashboard. Once cancelled:
- You will continue to have access until the end of your billing period.
- No partial refunds will be issued for unused subscription time.
4. Custom Development or Consulting Services
Payments for custom development, consulting, or implementation services are non-refundable once the project has started. Any exceptions must be agreed to in writing.
5. How to Request a Refund
To request a refund, email us at [support@myflowsoft.com] with:
- Your full name
- Date of purchase
- Order or invoice number
- Reason for refund request
We will respond within 3–5 business days.
6. Policy Updates
MyFlowSoft reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.