Responsibilities

1) Build and maintain strong client relationships.

2) Drive customer adoption and maximize product/service value.

3) Monitor account health and address customer issues proactively.

4) Conduct regular business reviews and support renewals.

5) Collaborate with product teams to provide customer feedback.

Qualifications

1) Bachelor’s degree in Business, Marketing, or related field.

2) 3–6 years of experience in customer success or account management.

3) Strong communication, problem-solving, and interpersonal skills.

4) Experience in SaaS or technology industries preferred.

5) Ability to manage multiple accounts simultaneously.